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Multiple departments hiring - customer servies, sales, marketing & more 客服、销售和市场多个部门11个岗位招聘中Foshan Fosun Chancheng Hospital ZEN Premium Medical Center: Customer Service Team - English Customer Service: 3 positions - Japanese Customer Service: 1 position - Other Languages Customer Service: 1 position
1) High-end Medical Customer Service Supervisor :1 position Location: Foshan Fosun Chancheng Hospital Salary Range: 10000-15000rmb (if more also negotiable) Experience: atleast 2-5 years in medical and insurance companies. Education: Bachelor's degree Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Team Management: Lead the customer service team, ensuring high efficiency and excellent customer service awareness among team members. 2. Process Optimization: Continuously review and improve patient consultation, billing, insurance claims, and other processes to enhance efficiency and accuracy. 3. Compliance and Monitoring: Ensure all customer service operations comply with hospital policies and industry standards, strictly monitoring billing calculations, reviews, and insurance claim data collection. 4. Customer Satisfaction: Monitor and enhance customer satisfaction through regular surveys and feedback, continuously improving service processes and quality.
Requirements: 1. Over 5 years of experience in international hospitals/clinics. 2. Understanding of commercial insurance cooperation, ability to identify medical needs, with a medical background preferred. 3. Extensive experience in high-end customer service, customer-first mindset, strong stress tolerance. 4. Proven team management experience, excellent communication skills, and adept at handling customer complaints. 5. Fluent in English reading and writing, proficiency in a second language is a plus.
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2) High-end Medical Customer Service Specialist Location: Foshan Fosun Chancheng Hospital Salary Range: 6-10k/month (negotiable) Experience: not compulsory ( most important is warmhearted and care giver nature) Education: Bachelor's degree Language: English proficiency required, additional languages are a plus
Job Description: 1. Billing and Claims: Manage the entire process of patient billing and insurance claims, including bill calculation, review, claim data collection and dispatch, insurance company payment handling, case appeals, and revenue management. 2. Accountability: Ensure overall accounts receivable results and maintain high patient satisfaction.
Requirements: 1. English proficiency required; proficiency in additional languages is a plus. 2. Adaptability to the fast-changing nature of frontline work, willing to accept evening shifts or emergency night shifts. 3. Strong sense of responsibility, sensitivity to numbers, basic financial and risk control awareness, sense of ownership; strong empathy, able to think from the customer's perspective. 4. Experience in cashiering or frontline service, commercial insurance, medical institution experience, or basic financial knowledge preferred.
- Marketing and Business Development: 1 position - Sales: 1 position - Media and Online Branding: 1 position---
1)International Department Market Business Development Location: Foshan Fosun Chancheng Hospital Salary Range: 8k-10k(if more also negotiable) Experience: atleast 2-5 years in medical and insurance companies. Education: Bachelor's degree Language: Fluent in English (speaking, reading, and writing) Job Description: 1. Marketing Plan Development: Develop marketing plans based on business objectives, provide marketing promotion schemes that align with the International Department brand, supervise plan implementation, and control budget expenditures. 2. Event Management: Responsible for developing and organizing International Department marketing activities, and tracking their effectiveness. 3. Operational Coordination: Effectively coordinate daily operations, drive sales growth through relationship building and customer acquisition. 4. Market Analysis: Analyze data to identify new markets, products, solutions, and channels for development.
Requirements: 1. Experience in hospitals or the medical industry, understanding of medical products and services, relevant work experience preferred. 2. Overseas business market experience preferred. 3. Excellent communication skills and cross-cultural communication ability.
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2)International Department Sales Location: Foshan Fosun Chancheng Hospital Salary Range: 8-10 k + incentives (negotiable) Experience: atleast 2 years in sales or medical industry. Education: Bachelor's degree Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Sales Strategy Development: Develop and implement sales strategies to meet organizational goals and revenue targets. 2. Customer Acquisition: Identify and engage potential clients, building strong relationships to drive sales growth. 3. Partnership Management: Collaborate with partners and stakeholders to develop joint sales and marketing efforts. 4. Performance Tracking: Monitor sales performance, analyze data, and report on progress to ensure targets are met or exceeded. 5. Market Feedback: Gather and analyze market and customer feedback to inform product and service development.
Requirements: 1. Proven sales experience in the healthcare or medical industry preferred. 2. Strong negotiation and relationship-building skills. 3. Ability to work independently and as part of a team. 4. Excellent communication and presentation skills. 5. Proficiency in English, additional languages are a plus.
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3)Media and Online Branding Specialist Location: Foshan Fosun Chancheng Hospital Salary Range: 6-8k (negotiable) Experience: atleast 1 years experience in online media, promotion or branding. Education: not required Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Brand Strategy Development: Develop and implement online branding strategies to enhance the visibility and reputation of the International Department. 2. Content Creation: Create compelling and engaging content for various digital platforms, including social media, blogs, and the hospital's website. 3. Campaign Management: Plan, execute, and manage online marketing campaigns to promote services and engage with the target audience. 4. Performance Analysis: Monitor and analyze the performance of online branding activities, using data to optimize strategies and improve results. 5. Collaborative Projects: Work closely with the marketing and sales teams to ensure cohesive messaging and branding across all channels.
Requirements: 1. Experience in digital marketing, social media management, or online branding, preferably in the healthcare industry. 2. Strong creative and content creation skills. 3. Proficiency in using digital marketing tools and analytics platforms. 4. Excellent communication and writing skills in English; additional languages are a plus. 5. Ability to work independently and manage multiple projects simultaneously.
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a2) Commercial Insurance Operations Team: - Authorization, Benefit Inquiry, Hospitalization Quotes: 1 position - Various Insurance Companies/Partners/Medical Institutions Billing Management, OB Discussions: 1 position - Consumer Protection and Complaint Handling: 1 position 1) Authorization, Benefit Inquiry, Hospitalization Quotes Specialist Location: Foshan Fosun Chancheng Hospital Salary Range: Negotiable Experience: Not specified Education: Bachelor's degree preferred Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Authorization Management: Handle and manage authorizations for patient treatments and procedures, ensuring all necessary approvals are obtained in a timely manner. 2. Benefit Inquiry: Respond to benefit inquiries from patients and insurance companies, providing accurate information regarding coverage and benefits. 3. Hospitalization Quotes: Prepare and provide detailed hospitalization quotes for patients and insurance companies, ensuring accuracy and clarity.
Requirements: 1. Experience in the healthcare or insurance industry, with a focus on authorization and benefit management preferred. 2. Strong understanding of medical billing and insurance processes. 3. Excellent communication and customer service skills. 4. Ability to work efficiently under pressure and manage multiple tasks simultaneously. 5. Proficiency in English, additional languages are a plus.
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2) Various Insurance Companies/Partners/Medical Institutions Billing Management, OB Discussions Specialist Location: Foshan Fosun Chancheng Hospital Salary Range: Negotiable Experience: Not specified Education: Bachelor's degree preferred Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Billing Management: Oversee and manage billing processes for various insurance companies, partners, and medical institutions, ensuring accuracy and timeliness. 2. Partner Coordination: Collaborate with insurance companies and medical institutions to streamline billing processes and resolve any issues. 3. OB Discussions: Participate in OB (Out-of-Balance) discussions to reconcile discrepancies and ensure accurate billing and payment processes.
Requirements: 1. Experience in medical billing and insurance claim management. 2. Strong analytical skills and attention to detail. 3. Excellent communication and negotiation skills. 4. Ability to work collaboratively with partners and stakeholders. 5. Proficiency in English, additional languages are a plus.
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3) Consumer Protection and Complaint Handling Specialist Location: Foshan Fosun Chancheng Hospital Salary Range: Negotiable Experience: Not specified Education: Bachelor's degree preferred Language: Fluent in English (speaking, reading, and writing)
Job Description: 1. Consumer Protection: Ensure all customer service operations adhere to consumer protection regulations and standards. 2. Complaint Handling: Manage and resolve consumer complaints efficiently, ensuring high levels of customer satisfaction. 3. Process Improvement: Identify and implement improvements in complaint handling processes to enhance service quality and efficiency.
Requirements: 1. Experience in customer service and complaint management, preferably in the healthcare or insurance industry. 2. Strong problem-solving skills and ability to handle difficult situations with empathy and professionalism. 3. Excellent communication and interpersonal skills. 4. Ability to work under pressure and manage multiple tasks effectively. 5. Proficiency in English, additional languages are a plus.
Zen Premium Medical Center（总职位：11个）
客服团队 - 英文客服：3个职位 - 日语客服：1个职位 - 其他语言客服：1个职位
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高端医疗客服主管 工作地点: 佛山复星禅诚医院 薪资范围: 10000-15000元（如果需要更多也可协商） 工作经验: 至少2-5年在医疗和保险公司的工作经验 学历要求: 本科 语言要求: 英语流利（听说读写）
职位描述: 1. 团队管理: 领导客服团队，确保团队成员具备高效的工作能力和优秀的客户服务意识。 2. 流程优化: 持续审查和改进患者咨询、结算、保险理赔等流程，以提高效率和准确性。 3. 合规和监控: 确保所有客服操作符合医院政策和行业标准，严格监控账单计算、审核和保险理赔资料收集。 4. 客户满意度: 通过定期调查和反馈收集，监控和提高客户满意度，不断改进服务流程和质量。
要求: 1. 在国际医院/诊所有5年以上工作经验。 2. 了解商保合作，能识别医疗需求，具有医疗背景者优先。 3. 丰富的高端客户服务经验，客户至上心态，抗压能力强。 4. 具有团队管理经验，优秀的沟通技能，善于处理客户投诉。 5. 英语读写流利，第二语言优先。
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高端医疗客服专员 工作地点: 佛山复星禅诚医院 薪资范围: 6-10k/月（可协商） 工作经验: 不强制（最重要的是热心和关爱他人的特质） 学历要求: 本科 语言要求: 英语流利，额外语言优先
职位描述: 1. 账单和理赔: 管理患者账单和保险理赔的整个流程，包括账单计算、审核、理赔资料收集和发送、保险公司付款处理、案件申诉和营收管理。 2. 责任: 确保整体应收账款结果并保持高患者满意度。
要求: 1. 英语流利；其他语言优先。 2. 适应快速变化的一线工作性质，能够接受晚班或急诊夜班。 3. 责任心强，对数字敏感，具备基本财务和风险控制意识，有主人翁精神；同理心强，能站在客户角度思考。 4. 有收银或一线服务经验，有商业保险、医疗机构工作经验或基本财务知识者优先。
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国际医疗部门团队（国际医疗单位） - 市场营销与业务拓展：1个职位 - 销售：1个职位 - 媒体和在线品牌推广：1个职位
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国际医疗部门市场业务拓展 工作地点: 佛山复星禅诚医院 薪资范围: 8k-10k（如果需要更多也可协商） 工作经验: 至少2-5年在医疗和保险公司的工作经验 学历要求: 本科 语言要求: 英语流利（听说读写）
职位描述: 1. 营销计划开发: 根据业务目标制定营销计划，提供符合国际部门品牌的市场推广方案，监督计划实施并控制预算支出。 2. 活动管理: 负责开发和组织国际部门的市场营销活动，并跟踪活动效果。 3. 运营协调: 有效协调日常运营，通过建立关系和获取客户推动销售增长。 4. 市场分析: 分析数据以确定新市场、新产品、解决方案及渠道的发展。
要求: 1. 在医院或医疗行业的工作经验，了解医疗产品和服务，有相关工作经验者优先。 2. 海外业务市场经验者优先。 3. 优秀的沟通技巧和跨文化沟通能力。
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国际医疗部门销售 工作地点: 佛山复星禅诚医院 薪资范围: 8-10k + 奖金（可协商） 工作经验: 至少2年销售或医疗行业经验 学历要求: 本科 语言要求: 英语流利（听说读写）
职位描述: 1. 销售策略开发: 制定和实施销售策略，以实现组织目标和收入目标。 2. 客户获取: 识别和接触潜在客户，建立牢固的关系以推动销售增长。 3. 合作伙伴管理: 与合作伙伴和利益相关者合作，开发联合销售和营销工作。 4. 绩效跟踪: 监控销售绩效，分析数据并报告进展，确保达到或超过目标。 5. 市场反馈: 收集和分析市场和客户反馈，以指导产品和服务开发。
要求: 1. 在医疗或医疗行业的销售经验优先。 2. 强大的谈判和关系建设技能。 3. 能独立工作并具有团队合作精神。 4. 优秀的沟通和演讲技巧。 5. 英语流利，额外语言优先。
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媒体和在线品牌推广专家 工作地点: 佛山复星禅诚医院 薪资范围: 6-8k（可协商） 工作经验: 至少1年在线媒体、推广或品牌经验 学历要求: 无要求 语言要求: 英语流利（听说读写）
职位描述: 1. 品牌战略开发: 制定和实施在线品牌推广策略，以提升国际部门的知名度和声誉。 2. 内容创作: 为各种数字平台（包括社交媒体、博客和医院网站）创建引人入胜的内容。 3. 活动管理: 计划、执行和管理在线营销活动，以推广服务并与目标受众互动。 4. 绩效分析: 监控和分析在线品牌推广活动的表现，利用数据优化策略并提高结果。 5. 协作项目: 与营销和销售团队紧密合作，确保所有渠道的消息和品牌一致。
要求: 1. 数字营销、社交媒体管理或在线品牌推广经验，医疗行业优先。 2. 强大的创意和内容创作能力。 3. 熟练使用数字营销工具和分析平台。 4. 英语交流和写作能力优秀；其他语言优先。 5. 能独立工作并同时管理多个项目。
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商业保险运营团队 - 授权、福利查询、住院报价：1个职位 - 各类保险公司/合作机构/医疗机构账单管理，OB讨论：1个职位 - 消费者保护及投诉处理：1个职位
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授权、福利查询、住院报价专家 工作地点: 佛山复星禅诚医院 薪资范围: 可协商 工作经验: 不限 学历要求: 本科优先 语言要求: 英语流利（听说读写）
职位描述: 1. 授权管理: 处理和管理患者治疗和程序的授权，确保及时获得所有必要的批准。 2. 福利查询: 回应患者和保险公司的福利查询，提供有关覆盖范围和福利的准确信息。 3. 住院报价: 为患者和保险公司准备并提供详细的住院报价，确保准确和清晰。
要求: 1. 在医疗或保险行业的经验，重点关注授权和福利管理者优先。 2. 强烈理解医疗账单和保险流程。 3. 出色的沟通和客户服务技能。 4. 能在压力下高效工作，管理多项任务。 5. 英语流利，额外语言优先。
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各类保险公司/合作机构/医疗机构账单管理，OB讨论专家 工作地点: 佛山复星禅诚医院 薪资范围: 可协商 工作经验: 不限 学历要求: 本科优先 语言要求: 英语流利（听说读写）
职位描述: 1. 账单管理: 监督和管理各类保险公司、合作机构和医疗机构的账单流程，确保准确和及时。 2. 合作伙伴协调: 与保险公司和医疗机构合作，简化账单流程并解决任何问题。 3. OB讨论: 参与OB（出入平衡）讨论，以调解差异，确保账单和付款流程准确。
要求: 1. 医疗账单和保险理赔管理经验。 2. 强大的分析能力和细节关注。 3. 出色的沟通和谈判技能。 4. 能与合作伙伴和利益相关者协同工作。 5. 英语流利，额外语言优先。
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消费者保护及投诉处理专家 工作地点: 佛山复星禅诚医院 薪资范围: 可协商
工作经验: 不限 学历要求: 本科优先 语言要求: 英语流利（听说读写）
职位描述: 1. 消费者保护: 确保所有客服操作符合消费者保护法规和标准。 2. 投诉处理: 有效管理和解决消费者投诉，确保高水平的客户满意度。 3. 流程改进: 识别和实施投诉处理流程的改进措施，以提升服务质量和效率。
要求: 1. 客户服务和投诉管理经验，最好在医疗或保险行业。 2. 强大的问题解决能力，能够以同情和专业态度处理困难情况。 3. 出色的沟通和人际交往能力。 4. 能在压力下工作，有效管理多项任务。 5. 英语流利，额外语言优先。
联系方式： - 邮箱：vikalpjadav@fsccyy.com - 电话号码：0086-13113741696（也是微信和WhatsApp） |
