We are Hiring! Position Vacant at British Chamber of Commerce Guangdong

The British Chamber of Commerce-Guangdong ("BritCham GD") is seeking a Membership Services Manager 

to begin work in Guangzhou office as soon as possible.

Job Title: Membership Services Manager

Location: Guangzhou, with potential travel within the Greater Bay Area (GBA)

Salary Range: RMB 9,000-12,000/month

Annual Leave: 15 Days

Benefits: Professional development opportunities, and networking events access

Type of position: Full time, onsite.

Essential Duties and Responsibilities:

As Membership Services Manager, you will have strong customer service and communication skills, established business knowledge, excellent organisational skills and a focus on attention to detail.

You will be responsible for playing a crucial role in recruiting new members and ensuring established members are given full support with regard to membership engagement and enquiries.  

As deemed necessary, you will be expected to support other BritCham staff on membership matters.

You will need to understand the business needs of members. You will also be required to visit appropriate potential and existing members in order to promote the full services that BritCham GD has to offer.

Your main responsibilities include the following and any other duties that may arise in the course of your work.

1.    Membership:

1.1 Develop and maintain strong relationships with both existing and potential members through regular communication and event attendance. To implement membership

strategies of BritCham GD, focusing on collaboration opportunities that will enhance the value of our offering to members and where appropriate, coordinate between the various departments of BritCham GD i.e. marketing, events and finance.

1.2 To contribute to membership growth, the Membership Services Manager will work under the direction of Executive Manager to develop a pipeline of potential members to ensure seamless communication when conveying the benefits of BritCham GD.

1.3 To retain existing members, the Membership Services Manager will work closely with the BritCham Executive Manager to ensure that we have a good understanding of

member needs, and to engage members appropriately to utilise membership benefits and maximise value from their BritCham membership. This will include attending member events or other related events that will support this objective (either on a weekday or a weekend).

1.4 To maintain a dynamic online membership database.

2.    Communication:

Collaborate closely with the BritCham GD marketing team to ensure effective communication with members. This is to be achieved by communicating and sharing member’s marketing content i.e. member events, news and thought leadership articles with BritCham GD marketing to be promoted via BritCham GD marketing channels. Your daily work in this regard includes coordinating information collection from members for the BritCham GD weekly newsletter, website, WeChat and other marketing channels

3.     BCCC Enquiries: To answer enquiries from members, potential members and the general public regarding BritCham GD membership matters

4.     Events and Activities: 

The Membership Services Manager will work closely with the BritCham GD Events Manager to coordinate between members who are interested in co-organising events with BritCham GD, contributing and collect event ideas or supporting event logistics and sponsorship.

5.    Collaboration Opportunities:

To always be on the lookout for partnership opportunities that may benefit members/BritCham GD and to develop strategic links that will add value to BritCham GD membership offering/members whilst communicating these opportunities to the wider BritCham GD team as indicated by the BritCham GD Executive Manager.

6.    Data analysis:

To provide weekly membership report and monthly analysis report to BritCham GD EXCO and BritCham GD Executive Manager.

7.    Committees:

To facilitate a number of committees, this will include, writing agenda and minutes for meetings, invitations for roundtables events and liaising with the event team on event-related matters.

Skills and Requirements

The ideal candidate will be energetic, curious, highly motivated with a great personality, sociable and personable, IT literate, an excellent organiser and communicator, an active listener and a team player with a proven ability to work independently. Specific requirements for the role are as follows:

Local mandarin speaker only

Language:

Fluent in both written and spoken Chinese and English

Excellent communication and interpersonal skills, proactive problem-solving approach, and strong organizational abilities;

Membership organisation experience is desirable;

Willing to face clients and answer their inquiries;

Ability to adapt to changes and respond quickly/positively;

At least 3 years’ working experience in an international environment;

Business development and Sales experience is desirable;

Ability to analyse data, identify and manage risks;

Competent IT skills;

Bachelor’s degree or above;

Self-motivated and open-minded

This role will offer the right candidate an excellent opportunity to interact with the international business community in the Greater Bay Area in a professional and challenging work environment. This exciting position will allow you to also grow your own network, learn how an NGO is operated and exposure with working with a wide range of professionals from different industries including the British government. Candidates will need to demonstrate strong self-motivation and desire to gain new members in an innovative way; and look after our existing members through mindful engagements.

Application Process

Interested candidates should submit a cover letter and resume (in both English & Chinese), including their earliest start date and salary expectations, to admin@britchamgd.com. Please use the email subject “Application for Membership Services Manager”.

Note: Early applications are encouraged as BritCham GD reserves the right to conclude the search before the deadline if a suitable candidate is found.

About BritCham GD:

The British Chamber of Commerce Guangdong (BritCham Guangdong, www.britchamgd.com) is a dynamic membership-based organisation in China, dedicated to supporting business development through a wide range of services including events, networking, introductions, and referrals. Since 1996, BritCham has been a leading force in the Greater Bay Area (GBA), we are one of the most active and influential Chambers with offices in Guangzhou and Shenzhen, providing comprehensive support to our members across the region.

Our mission is to become the most business-savvy chamber in China by providing a platform that supports our members to connect via events, promote through our marketing channels and share insights through industry focus groups. As an integral part of the vast network of British Chambers throughout China, we are focused on providing you with business support, training from industry leaders and elite networking opportunities to grow your business capabilities.

British Chamber of Commerce Guangdong