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Home >> Job Search >>Recruitment >> Membership Services Manager - British Chamber of Commerce Guangdong 广东英国商会
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Membership Services Manager - British Chamber of Commerce Guangdong 广东英国商会

    About BritCham Guangdong:


The British Chamber of Commerce Guangdong (BritCham Guangdong, www.britchamgd.com) is a membership based organisation in China, helping members with business development through events, networking, introductions and referrals. Established in 1996, BritCham is one of the most active and influential Chambers in the PRD (now the GBA) and has offices in both Guangzhou and Shenzhen, with the ability to serve our members across the PRD. 


Our mission is to become the most business-savvy chamber in China by providing a platform that supports our members to connect via events, promote through our marketing channels and share insights through industry focus groups. As an integral part of the vast network of British Chambers throughout China, we are focused on providing you with business support, training from industry leaders and elite networking opportunities to grow your business capabilities.


Job Title: Membership Services Manager

Salary: Negotiate in Person

Location: IFC, Zhujiang New Town, Guangzhou

Superior: Executive Manager

Working Hours: 09:30-18:30, 5 working days/week

Commencing Date: As soon as possible


The British Chamber of Commerce-Guangdong ("BritCham GD") is seeking a Membership Services Manager to begin work in Guangzhou office as soon as possible. 



Essential Duties and Responsibilities:


As Membership Services Manager, you will have strong customer service and communication skills, established business knowledge, excellent organisational skills and a focus on attention to detail. 

 

You will be responsible for playing a crucial role in recruiting new members and ensuring established members are given full support with regard to membership engagement and enquiries.  

 

As deemed necessary, you will be expected to support other BritCham staff on membership matters. 

 

You will need to understand the business needs of members. You will also be required to visit appropriate potential and existing members in order to promote the full services that BritCham GD has to offer. 

 

Your main responsibilities include the following and any other duties that may arise in the course of your work.

 

1.Membership: 

  • To build up a good relationship with existing members and potential members via day-to-day communications or attending events. To implement membership strategies of BritCham GD, focusing on collaboration opportunities that will enhance the value of our offering to members and where appropriate, coordinate between the various departments of BritCham GD i.e. marketing, events and finance.

  • To contribute to membership growth, the Membership Services Manager will work under the direction of Executive Manager to develop a pipeline of potential members to ensure seamless communication when conveying the benefits of BritCham GD. 

  • To retain existing members, the Membership Services Manager will work closely with the BritCham Executive Manager to ensure that we have a good understanding of member needs, and to engage members appropriately to utilise membership benefits and maximise value from their BritCham membership. This will include attending member events or other related events that will support this objective (either on a weekday or a weekend).

  • To maintain a dynamic online membership database. 


2.Communication:

To work with BritCham GD marketing in providing good communication links with members. This is to be achieved by communicating and sharing member’s marketing content i.e. member events, news and thought leadership articles with BritCham GD marketing to be promoted via BritCham GD marketing channels. Your daily work in this regard includes coordinating information collection from members for the BritCham GD weekly newsletter, website, WeChat and other marketing channels


3.BCCC Enquiries:

To answer enquiries from members, potential members and the general public regarding BritCham GD membership matters


4.Events and Activities: 

The Membership Services Manager will work closely with the BritCham GD Events Manager to coordinate between members who are interested in co-organising events with BritCham GD, contributing and collect event ideas or supporting event logistics and sponsorship.


5.Collaboration Opportunities:

To always be on the lookout for partnership opportunities that may benefit members/BritCham GD and to develop strategic links that will add value to BritCham GD membership offering/members whilst communicating these opportunities to the wider BritCham GD team as indicated by the BritCham GD Executive Manager. 


6.Data Analysis: 

To provide weekly membership report and monthly analysis report to BritCham GD EXCO and BritCham GD Executive Manager.


7.Committees: 

To facilitate a number of committees, this will include, writing agenda and minutes for meetings, invitations for roundtables events and liaising with the event team on event-related matters.

 


Requirements

The ideal candidate will be energetic, curious, highly motivated with a great personality, sociable and personable, IT literate, an excellent organiser and communicator, an active listener and a team player with a proven ability to work independently. Specific requirements for the role are as follows:


  • Fluent written and spoken Chinese and English

  • Local mandarin speaker only

  • Strong communication and interpersonal skills with a proactive attitude towards problem-solving;

  • Membership organisation experience is desirable;

  • Willing to face clients and answer their inquiries;

  • Ability to adapt to changes and respond quickly/positively;

  • At least 1-3 years' working experience in an international environment;

  • Business development and Sales experience is desirable;

  • Ability to analyse data, identify and manage risks;

  • Competent IT skills; 

  • Bachelor's degree or above;

  • Self-motivated and open-minded

 

This role will offer the right candidate an excellent opportunity to interact with the international business community in the Greater Bay Area in a professional and challenging work environment. This exciting position will allow you to also grow your own network, learn how an NGO is operated and exposure with working with a wide range of professionals from different industries including the British government. Candidates will need to demonstrate strong self-motivation and desire to gain new members in an innovative way; and look after our existing members through mindful engagements.


Interested parties should submit their covering letter and resume (in both English & Chinese), earliest start date and salary expectation to admin@britchamgd.com. Email title should be "Application for Membership Services Manager".


NOTE: Candidates are encouraged to apply early, as BritCham reserves the right to conclude the search prior to the announced deadline.


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Tel: +86(20) 8331 5013 ext. 602

Email: admin@britchamgd.com

Guangzhou Office

Room 2201B, 22/F, Guangzhou International Finance Centre,

No. 5 Zhujiang Xi Road, Tianhe District, Guangzhou 

广州市天河区珠江西路5号广州国际金融中心222201B



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