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Oct 12 - Conflict Management in the Workplace

Conflict Management in the Workplace 工作中的冲突管理


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Date: Thursday, Oct 12, 2017


Time: 9:00-17:00


Venue: The British Centre, 22/F, Guangzhou International Finance Centre, No. 5 Zhujiang Xi Road, Tianhe District, Guangzhou

广州市天河区珠江西路5号广州国际金融中心22层英国中心


Fee:RMB 1,880 for member / RMB 2,180 for non-member


Learning Objective

Do you have to deal with people who make you uncomfortable? Do conflicts affect your staff morale? Is conflict interfering with daily productivity at your place of work? In that case, you will benefit greatly by attending this workshop, whether you work in HR or any other position in the business.

你有过不得不跟难相处的人打交道吗?这些冲突有影响到您的工作士气吗?它有没妨碍到你日常工作的效率?如果以上任一问题您的答案是肯定的,那么无论您是从事人力资源还是其它的职位,您将会在这个讲习班中获益更多!

 

It is not always the big arguments but the low level conflicts which disrupt workflow and staff morale. These may triggered by conflicting egos, interests, roles or cultures. This work shop will help you understand how and why people react in certain circumstances and show you how to resolve conflict situations more effectively.

冲突管理并不一定是大的争论,小矛盾也会扰乱工作流程及员工士气。该讲习班将帮助您理解引发冲突的原因及缓解冲突的办法,以及教您在工作中如何更有效地解决冲突问题。


Content

What will I learn?  我能学到些什么呢?

 

In this practical workshop you will learn: 实用的课程将让你掌握

 

 • Types of conflict and their impact on an organization and the people working in it

冲突的类型及冲突在组织及人工作中的影响

• Mediation and other ways of dealing with difficult people

如何与难相处的人打交道

• Triggers  which lead  to conflict

引发冲突的原因

• Safe communication skills

安全沟通技能

 Self-awareness  in conflict situations

在冲突情况下的自我意识

• Real world case studies and role-play scenarios

真实案例分析和情景再现


What do I get? 我将得到什么?

 

  • A day of intensive training from an experienced FBC trainer

  • 福栢咨询公司资深培训师为您提供的全天集中培训

  • All course materials

  • 所有课程资料

  • Lunch and refreshments

  • 午餐和点心

  • British Chamber of Commerce course certificate

  • 英国商会颁发的课程证书


Trainer Introduction

08904cae9d5b87f8.jpgMette Pausgaard  currently lives and works in China. She is a consultant and has  worked with schools and consultancy companies both in the UK and  in China delivering workshops for leadership programs. Mette is  a qualified teacher and a Certified Mediator who passionately  believes in life-long learning and is constantly developing her  own skills. She is accredited by the ICF as a Coach, holds a BA  in Business and Management and a PGCE and a Masters Degree in  Education. 


Mette  在中国生活和工作,她目前通过深入的学习中文口语和书面汉语来平衡她的培训&咨询职业生涯。她曾为中英两国的学校和咨询公司成功举办过多次沟通技巧与争端调解讲习班和演讲。Mette热衷于终身学习的观念并且不断发展自己的技能。她曾获得PGCE和M.Ed资格证书,自此成为一名有资质的调停者,专注于争端的解决。


Registration

Reserve your seat via britchamteam@britchamgd.com or call (020) 8331 5013





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