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AIS SP Tech Support Specialist with Innovation Lab management duties




JOB TITLE:            SP Tech Support Specialist with Innovation Lab management duties

SCHOOL / DEPT:       IT Department

LOCATION:          Science Park campus

REPORTS TO:    Director of Technology 

SALARY SCALE:        RMB 6500-8500

WORKING HOURS: 0730-1630

REVISION DATE:       August 2017



Qualifications & Description


Ideal candidates will have completed an information technology-related degree, with additional training or strong interest in learning to use and manage: 3D printers, vinyl cutters, Arduino controller, Raspberry Pi computer, DJI and Parrot Drones, Snap Circuit kits and similar digital learning tools.


The candidate will work as part of a team and be directly responsible for managing a variety of services and tasks as outlined below. Individual should be willing to learn to use a variety of tools as noted in the description above and the details noted below. Work environment is a highly social school environment. The individual will be detail oriented and enjoy working in an environment surrounded by students ages 13 - 18, faculty and support staff. Organization, problem solving and a genuine interest in modern digital tools and devices as noted in this document is essential. Please read the Responsibilities and Extended Description to more fully understand the work environment.





This individual will:


1.    Manage the school’s Innovation Lab, providing support and trouble-shooting to faculty, students and staff

2.    Manage a fleet of 3D printers, liaising with a local vendor for repair and parts replacement, including local parts replacement..

3.    Manage a suite of Windows 10 Kinect based 3D scanning stations to digitize objects

4.    Install and train faculty and students on use of software relating to the Innovation Lab, including 3D printer software, Scratch simple object programming language.

5.    Routinely interact with faculty, staff and students in a Help Desk environment, trouble-shooting issues in person with the user and their Macbook, iPad and iPhone, Android, and Windows devices.

6.    Manage the campus LCD noticeboard system, including adding and removing programming as needed.

7.    Maintain the Destiny Asset Manager inventory system or SP campus.

8.    Maintain the digital locks for the IT department, associating cards, replacing batteries and otherwise managing the system.

9.    Receive and label and deliver laptops and peripherals and accessories for faculty and students, manage the inventory and distribute the peripherals and accessories at opening of school.

10. Maintain the end user's printing issues and report problems to staff engineer and printing vendor.

11. Support events requiring projects and other hardware, ensuring advance set-up and tear-down.  

12. Place and track orders through the school purchasing system in consultation the Director of Technology



Candidates must possess the following traits and general skills:


1.    worked in a tech support capacity in an educational, health or corporate environment , working directly with end users

2.    experience installing and maintaining software, applications and peripherals

3.    have a personal interest and ideally training in the use of 3D printers, use of the simplified Scratch or similar programming environment

4.    possess CET Level 4+ fluency and comfort working in pure English environment

5.    clear aptitude for troubleshooting and resolving common hardware and software problems

6.    Demonstrable problem-solving skills and ability to manage multiple tasks or duties over time.

7.    Ability to work on own, possessing internal initiative and drive which contributes to a team work environment



To Apply:


Interested candidates should send the following items to .


1) Resume

2) Cover letter

3) Two professional references along with contact information


Application Deadline: Aug. 31, 2016

Contact Us:
020 8331 5013
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