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IT Support Technician - Merchiston International School

Job Title: IT Support Technician

Line Manager: Director of IT 

Salary Scale: 7000-10000rmb per month  


Merchiston International School Shenzhen seeks an enthusiastic IT Support Technician who ideally is a new graduate and willing to grow professionally with us. This position reports to the Director of IT and will be responsible for ensuring that the school's website and information management and other systems fulfil the needs of both the teaching and administration teams.  He or she will be expected to provide technical assistance & support for incoming queries and issues related to school's computer systems, software, and hardware including help desk support.

This person will be expected to have the following capabilities in terms of personal qualities, professional experience and skills:

 

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor's degree or above- major in Information Technology or Computer Science related field. Cisco or Huawei Network Technician certification (desired). MCSE is advantageous.

 

EXPRERIENCE AND DUTIES

  • Experience (or understanding of) with Apple, Microsoft Windows, etc. client and server operating systems, Microsoft Exchange, Active Directory, etc

  • Familiarity with Office 365 Education including creating, deleting and modifying user accounts, assigning user licenses, creating distribution lists, adjusting group&organisation wide settings, etc.

  • Hardware and software troubleshooting prowess. Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including servers, PCs, printers, multifunction copiers, etc.

  • Networking  knowledge including being familiar with the TCP/IP v4 and v6 protocol, DHCP,

  • DNS, etc. as well as the ability to crimp network cables (desired)

  • Sound knowledge of web technologies

  • Assist in installing and managing system, network, administrative and instructional software on computers and servers.

  • Install and troubleshoot computer software and ensure software licensing complies with license requirements

  • Maintain network security and data backup systems

 

PERSONAL QUALITIES AND SKILLS

· Fluent English and Mandarin speaker

· Good communication skills (both spoken and written English and Chinese), including the ability to effectively communicate requests and instructions to individuals and groups

· Commitment to, and enthusiasm for, service and delivery to all stakeholders; keen interest in education

·  Flexibility and adaptability to manage changing work requirements and varying volumes of work

·  Possess good organisational skills, manage time efficiently

· Self-motivated; strong sense of responsibility.

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